The Upson-County Board of Commissioners switched the county ambulance service contract from Upson Regional Medical Center to Mid Georgia Ambulance (MGA) in December, a savings of $316,000 a year on the contract. Mid Georgia began serving Upson County on January 1, 2014.
Upon transition to Mid Georgia Ambulance from Upson Emergency Medical Services, employment offers were made to all Upson EMS associates. MGA currently employs 20 EMS professionals in Upson County.
Mid Georgia Ambulance (MGA) has been a trusted emergency medical services provider for over 35 years and is one of only five agencies accredited through the Commission on Accreditation of Ambulance Services (CAAS) in the state of Georgia.
MGA’s unique emergency dispatch system utilizes cutting edge technology and expert trained staff who are trained to use the Emergency Medical Dispatch, or “EMD” pre-arrival instructions.
That doesn’t mean county residents have to dial a new number to get help, said Upson County E-911 Director Carl McKInney. Residents should continue to call the 911 center.
“We are still dialing 911 for an ambulance,” McKinney said. “My dispatchers will answer the call and take the basic information such as do you need an ambulance and asking what is wrong, then they will ask the caller to hold on and dispatch an ambulance from Thomaston and let them know what is going on. Then my dispatchers will connect the call with Middle Georgia in Macon and will stay on the call to make sure they are connected. Then Middle Georgia will continue to give them EMD (Emergency Medical Dispatch). Everything still comes through us first.”
The EMD system allows dispatchers to begin assessing each patient over the phone, while dispatching an ambulance to the scene of the call, utilizing every second between the initial call and the arrival of MGA medics. Each patient is cared for from the time they reach the MGA dispatch center, until the time medics release them to a receiving facility or hospital.
Current daily operations in Upson County include at least three EMS crews, 24-hours per day and seven days a week.