Sometimes the logic, or lack of logic, of computer manufacturers astounds me. For example, in the early 90’s, we bought a Macintosh from Apple. It was a package deal and came with a printer. I was all excited to get it hooked up and working. I put the hard drive on the little computer table we had bought, put the monitor on top of it, and the keyboard and mouse on the slide-out shelf in front of it, Then I ran all the wires wherever they needed to go.
We put the printer on the desk right next to the computer and I got ready to hook it up. Where was the printer cable? Did it come with the computer, or with the printer? I fished around in the packing material in the computer boxes, and then in the printer box. No cable. I then started looking through the computer and printer manuals until I found where the cable was – at the store. The connecting cable did not come with either the computer or the printer. It was sold separately! I couldn’t believe it. How could they sell a computer/printer package deal and not include the most important cable? How could they sell the package to us and not even mention that we needed a cable!
To top it off, I couldn’t just run down to a local store and pick up a cable. No. This was a Mac computer, and at the time, the only place that sold Mac accessories like a printer cable was a Mac store. And the nearest Mac store to us was in Peachtree City, and was closed on the weekend. I had put the computer together on a Saturday, so that meant I would have to wait until at least Monday to get a cable. And, since I worked during the same hours that the store was open, that also meant I would have to go at lunch or take time off to drive to the store and get the cable. I did just that on Monday, and let the Mac store people know I wasn’t happy, and how their lack of logic to me was astounding.
All that came to mind recently. I bought my girlfriend a tablet computer for her birthday in July. She loves it and has been taking pictures and video with it. But all those photos and video filled up her internal memory. I had also bought her a microSD memory card just for such occasions. There is a slot in the tablet for the card. The memory card holds more memory than the tablet, so all we had to do was transfer the photos and video to the card. But we could not figure out how to do the transfer, and the manual didn’t help.
We don’t have internet at home, so I came into work to look up what we needed to do. I found out we need to download application software (an app) onto the tablet. Then all we had to do was move the photos and video into the app, and move them from the app to the card. But I had to bring the tablet to work with me to download the app, since we don’t have internet. The app is free, but the whole process still reminded me of the Mac computer and printer and that cable. We have a tablet with a memory card that fits into it. You would think, or at least I would, that the manufacturer would install the free app on the tablet already, since most people will need it to move items from the internal memory to the memory card. But no. As with the Mac, their logic, or lack of it, astounds me.
Larry Stanford may be reached at 706-647-5414 or on Twitter @LarryStanford7.